Order processing and cutoff

In-stock orders with cleared payment placed before 3:00 PM EST ship the same business day. Orders placed after the cutoff, on weekends, or on recognised holidays ship the next business day.

Because Atlas Labs accepts payment by Venmo, the processing clock starts when your payment clears, not when the order is submitted. An order placed at 1:00 PM whose payment arrives at 5:00 PM will ship the following business day.

Carriers, tracking, and delivery coverage

We ship via UPS and FedEx. A tracking number is emailed to the address on your order as soon as the label is created. Transit time is determined by the carrier and is not guaranteed by Atlas Labs.

Atlas Labs ships to destinations within the United States only. We do not ship to international addresses at this time, and we cannot ship to freight forwarders or reshipping services.

Shipping costs

Shipping is free on orders over $150. Orders below that threshold are charged the rate calculated at checkout based on destination and package weight. Any applicable taxes are shown before you complete your order.

Address accuracy

You are responsible for providing a complete, accurate, and deliverable shipping address. Atlas Labs is not responsible for loss, delay, or misdelivery caused by an incorrect or incomplete address, a refused delivery, an unattended delivery location, or a failure to follow carrier instructions.

If you notice an address error, email us immediately at contact@shopatlaslabs.com with your order number. We will correct it if the order has not yet been dispatched. Once a label is created we cannot change the destination.

Packages marked delivered

Once a carrier marks a package as delivered, responsibility for the package passes to you. Atlas Labs is not responsible for packages that are lost or stolen after delivery has been recorded.

You are responsible for securing your delivery location, monitoring tracking, and retrieving packages promptly. If tracking shows delivery and you cannot locate the package, contact the carrier directly to open a trace before contacting us.

Non-delivery, damage, or fulfilment errors

If your order does not arrive, arrives damaged, or contains the wrong or missing items, you must file a claim with Atlas Labs within seven (7) calendar days of the carrier's delivery or attempted delivery date.

This deadline is firm. Claims submitted after seven calendar days cannot be processed, because the carrier's own claim window and the evidence needed to verify what happened are no longer available to us.

Required claim documentation

To open a claim, email contact@shopatlaslabs.com with your order number and all of the following:

• A continuous, unedited unboxing video that begins with the sealed package before it is opened
• Photographs of the exterior packaging, including all shipping labels
• Photographs of the full contents as received
• A photograph of the packing slip
• The carrier tracking number
• A written description of the problem

Claim resolution

Where a claim is verified, Atlas Labs will reship the affected items at no cost to you. Reshipment is the remedy for verified non-delivery, damage in transit, and fulfilment errors.

Cash refunds are not issued for these claims. Nothing in this section limits any right you hold that cannot lawfully be limited, and we will always meet a refund obligation imposed by applicable law.

Returns

Because these are research materials whose storage conditions and chain of custody cannot be verified once they leave our facility, Atlas Labs does not accept returns on shipped product. Please confirm your compound, concentration, and quantity before completing your order.

Problems with an order that arrives damaged, incorrect, or incomplete are handled under the claims process in sections 06 through 08 above.

Refused and undeliverable shipments

If a shipment is refused at delivery or returned to us as undeliverable, we will contact you at the email address on the order. Reshipment requires payment of a new shipping charge. Original shipping charges are not credited.

Order cancellation

You may request cancellation before fulfilment begins. We will make reasonable efforts to honour the request but cannot guarantee cancellation once an order has entered processing or shipment. If Atlas Labs cancels a paid, unshipped order, we will issue a refund as required by applicable law.

Questions

Email contact@shopatlaslabs.com or call (813) 384-8270. Always include your order number. This Shipping Policy forms part of, and should be read alongside, our Terms and Conditions.